Refund policy

🌸 Sprinkled with Grace – Refund & Returns Policy

Refund & Return Policy

At Sprinkled with Grace, we want you to love your purchase. Every order is carefully checked and packed before it leaves us.

Returns

Because many of our products are gifts and some items may be personalised or specially prepared for your order, we do not accept returns simply because you have changed your mind or no longer require the item.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us so that we can assist you.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

Incorrect or Incomplete Delivery Information

Please carefully check your delivery details before completing your order.

If an order cannot be delivered because incorrect or incomplete information was provided at checkout, additional delivery charges may apply if the parcel needs to be redirected or sent again.

Personalised & Custom Orders

Personalised and custom-made products cannot be returned or refunded due to a change of mind once production or preparation has begun.

If there is an error on our part, please contact us so that we can review the matter and assist you.

Refunds

If a refund is approved, the refund will be processed using the applicable payment method and may take additional time to reflect depending on your bank or payment provider.