Refund policy

🌸 Sprinkled with Grace – Refund & Returns Policy

At Sprinkled with Grace, we pour love and intention into every gift box we curate. Your happiness matters to us, and we’re committed to making your experience smooth and stress-free.
💕 Returns
Because many of our gift boxes are curated and made to order, we only accept returns under the following conditions:
Items must be unused, unopened, and in original packaging
Return request must be made within 7 days of receiving your order
Proof of purchase is required
Please note:
Customised or personalised items cannot be returned unless defective or damaged.
📦 Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.
Kindly email us with:
Your order number
Clear photos of the item and packaging
We will gladly offer:
A replacement, or
A refund (depending on stock availability)
💳 Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved:
Refunds will be processed to your original payment method within 5–10 working days
Shipping fees are non-refundable (unless the error was on our side)
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or damaged.
We recommend using a trackable courier service.
🌿 Cancellations
Orders can be cancelled within 12 hours of purchase, provided the order has not yet been prepared or shipped.
✨ We are an online-based store in Cape Town, and our goal is always to serve you with grace, fairness, and excellence.
If you have any questions, please don’t hesitate to contact us , we’re here to help.